Frequently asked questions

Personalization varies by product and may include names, photos, colours or other details. Check the product listing for the available options and enter your details carefully before ordering.

Contact us before ordering with your idea, required items, quantities and event date. We will confirm what is possible, the price and the timeline before accepting a new custom theme or unusual request.

Each bundle’s product page lists its included items, quantities, sizes and personalization options. Please check that list before ordering.

Listing photos may show styling ideas; only the stated contents are included.

Use a clear, well-lit original photo with the subject in focus. Avoid screenshots, heavy filters and images that have been compressed by messaging apps.

For face products, a front-facing photo with the full face visible usually works best. We will contact you if the supplied image needs attention before production.

You can request a proof for an existing design. We require proof approval for new custom themes or substantial layout changes.

A requested proof adds 1 business day; time waiting for your approval and further revisions can extend the timeline. We will not print while a requested or required proof is awaiting approval.

One round of minor revisions is included. Corrections to an error we made are free and do not count toward that round. A different theme or substantial design change may require an additional quote.

Please check every name, date and detail before approving.

Standardized individual products usually take 1-2 business days; coordinated party bundles usually take 2-3 business days. The clock starts once payment and all required details are confirmed.

Allow 1 additional business day for a requested proof, plus any time awaiting approval or further revisions. Custom timelines are agreed before acceptance.

It helps us review the timing of your order and identify delivery concerns. Allow for production, proof approval where needed, and transit. Providing an event date does not guarantee arrival.

Choose “No fixed event date” if your timing is flexible.

Yes, we ship worldwide, subject to available destinations, services and temporary restrictions. Shipping options and costs are shown at checkout. Contact us if your destination is not listed.

Use the delivery estimate for your selected checkout service and add production time. Express shipping does not shorten production.

If your event is close, contact us before ordering so we can check the available options.

Sometimes, depending on the product and our capacity. Please contact us before ordering. Rush production is only available after we confirm the timing and any additional cost.

Yes. Free local pickup is available by appointment in St. John’s. Wait for your ready-for-pickup notification, which will include the details for arranging collection.

If your selected shipping method includes tracking, we will send it after dispatch. Any untracked service will be identified when offered.

International recipients may need to pay import duties, taxes or handling fees unless these are expressly included or collected at checkout. Customs processing can also extend delivery times.

Contact us immediately. Standard-design orders can be cancelled for a full refund before printing or physical production begins. Changes depend on feasibility. Separately agreed custom design charges may apply once that work starts.

Personalized orders cannot normally be changed or cancelled once production begins.

Email us with your order number and relevant photos where available. Please report delivery issues promptly, ideally within 7 days for damage or errors.

We will investigate and arrange an appropriate solution. This request does not limit your legal rights. See our Refund Policy for details.

Personalized items are not normally returnable for a change of mind. Eligible unused non-personalized items in original condition may be returned within 14 days of delivery. Contact us first.

Faulty or incorrect goods are covered separately under our Refund Policy and applicable consumer law.

We use them for your order and related support and ask separately before using them in marketing. Active working copies are kept for up to 90 days after delivery, with limited exceptions; backups and provider systems have their own retention arrangements.

See our Privacy Policy for details, including design and AI-assisted processing.